Terms of Service - Propty Holdings LLC

Last updated: May 22, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Propty Holdings LLC ("Propty," "Company," "we," "our," or "us") governing your access to and use of the Propty platform, website, applications, services, content, tools, and related offerings (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you may not access or use the Services.

2. Nature of Services

Propty provides a technology platform designed to facilitate cross-border real estate investment workflows for international investors seeking to invest in United States real estate.

Propty is not a bank, mortgage lender, broker-dealer, law firm, accounting firm, real estate brokerage unless explicitly stated, or fiduciary acting on your behalf, and does not provide investment advice.

Any financing, lending, legal, title, escrow, insurance, or investment-related services may be provided by independent third-party providers subject to separate agreements.

Our Services may include:

  • Investor onboarding
  • Identity verification (KYC/AML)
  • Financial readiness review
  • Real estate opportunity matching
  • Financing workflow coordination with independent third-party providers
  • Partner referrals
  • Transaction coordination
  • Investor dashboards and document management
  • Communication and operational support

3. Eligibility

Propty reserves the right to refuse access to the Services at any time and for any lawful reason.

You may use the Services only if:

  • You are at least 18 years old;
  • You are legally capable of entering binding contracts;
  • Your use of the Services complies with applicable laws;
  • You are not located in or subject to sanctions or restrictions under U.S. law or other applicable regulations.

4. User Accounts

To access certain Services, you may be required to create an account.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

You agree to:

  • Provide accurate and complete information;
  • Maintain and promptly update your information;
  • Keep login credentials confidential;
  • Accept responsibility for activities occurring under your account.

You may not:

  • Share your account;
  • Impersonate another person or entity;
  • Use false or misleading information.

5. Identity Verification and Compliance

To comply with applicable anti-money laundering ("AML"), know-your-customer ("KYC"), sanctions, fraud prevention, and financial regulations, Propty and its partners may request information.

You authorize Propty to share such information with trusted third-party verification and compliance providers as necessary to provide the Services.

Failure to provide requested information may result in denial or suspension of Services.

Requested information may include:

  • Government-issued identification
  • Passport information
  • Proof of address
  • Tax information
  • Source of funds documentation
  • Beneficial ownership information
  • Banking or financial details

6. No Financial, Legal, or Tax Advice

The Services and all information provided through the Services are for informational and operational purposes only.

You are solely responsible for consulting qualified professionals before making investment, legal, tax, or financial decisions.

Any projections, estimates, or illustrative returns displayed through the Services are hypothetical and do not guarantee future results.

Real estate investing involves risk, including possible loss of capital.

Propty does not provide:

  • Legal advice
  • Tax advice
  • Investment advice
  • Financial planning advice
  • Accounting services

7. Third-Party Services

The Services may integrate with or facilitate access to third-party providers. These providers operate independently and may require separate agreements.

Propty is not responsible for third-party services, their availability, their decisions, their actions or omissions, or any losses arising from third-party relationships.

Third-party providers may include:

  • Mortgage lenders
  • Banks
  • Escrow providers
  • Title companies
  • Property managers
  • Insurance providers
  • Identity verification vendors
  • Payment processors
  • Real estate professionals

8. Fees and Payments

Certain Services may require payment of fees.

Unless otherwise stated, fees are non-refundable, prices may change at any time, and taxes may apply.

Third-party fees may also apply and are governed by separate agreements.

By using paid Services, you agree to:

  • Pay all applicable fees;
  • Provide accurate payment information;
  • Authorize charges associated with your use of the Services.

9. User Content

You retain ownership of information and documents you upload ("User Content").

By submitting User Content, you grant Propty a worldwide, non-exclusive license to store, process, transmit, display, and use such content solely for providing and improving the Services.

You represent that you own or control the necessary rights to the User Content and that your User Content does not violate applicable laws or third-party rights.

We may remove content that violates these Terms.

10. Acceptable Use

Violation of this section may result in immediate termination and potential legal action.

You agree not to:

  • Violate any law or regulation;
  • Engage in fraud or misrepresentation;
  • Attempt unauthorized access to systems or accounts;
  • Upload malicious software or harmful code;
  • Interfere with platform operations;
  • Reverse engineer or copy the Services;
  • Use automated scraping or bots without authorization;
  • Use the Services for money laundering, sanctions evasion, or unlawful activities.

11. Intellectual Property

All platform content, software, branding, logos, designs, workflows, and materials provided by Propty are owned by Propty or its licensors and protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, reverse engineer, or commercially exploit any part of the Services without written permission.

"Propty" and associated branding are property of Propty Holdings LLC.

12. Privacy

Your use of the Services is subject to our Privacy Policy.

By using the Services, you consent to our collection, processing, storage, and sharing of information as described therein.

13. Electronic Communications

By using the Services, you consent to receive communications electronically, including emails, notifications, SMS messages, transaction updates, compliance notices, and marketing communications where permitted.

You may opt out of marketing communications at any time.

14. Service Availability

The Services are provided on an "as available" basis.

We do not guarantee continuous availability, error-free operation, specific transaction timing, platform uptime, or compatibility with all devices or jurisdictions.

We may modify, suspend, or discontinue Services at any time.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

PROPTY DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND AVAILABILITY.

WE DO NOT GUARANTEE ANY INVESTMENT OUTCOME, PROPERTY PERFORMANCE, FINANCING APPROVAL, OR RETURN.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROPTY SHALL NOT BE LIABLE FOR INDIRECT DAMAGES, INCIDENTAL DAMAGES, CONSEQUENTIAL DAMAGES, LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR INVESTMENT LOSSES.

OUR TOTAL LIABILITY ARISING FROM THE SERVICES SHALL NOT EXCEED THE GREATER OF USD $100 OR THE AMOUNT YOU PAID TO PROPTY IN THE PRIOR 12 MONTHS.

17. Indemnification

You agree to indemnify and hold harmless Propty Holdings LLC and its affiliates, officers, employees, contractors, and partners from claims, liabilities, damages, losses, and expenses arising from your use of the Services, your violation of these Terms, your violation of applicable laws, or your infringement of third-party rights.

18. Termination

We may suspend or terminate access to the Services at any time and without prior notice if you violate these Terms, we suspect fraud or illegal activity, or termination is required by law or compliance obligations.

You may stop using the Services at any time.

Certain obligations survive termination, including indemnification, limitations of liability, and dispute resolution provisions.

19. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

20. Dispute Resolution and Arbitration

Any dispute arising from these Terms or the Services shall be resolved through binding arbitration in the State of Florida, except where prohibited by law.

You agree to waive jury trial rights and participation in class actions or class arbitrations.

You may pursue eligible claims in small claims court.

21. Changes to These Terms

We may update these Terms periodically.

Updated Terms become effective upon posting to the Services.

Continued use of the Services after updates constitutes acceptance of the revised Terms.

22. Contact Information

PROPTY HOLDINGS LLC

7901 4TH ST N STE 300

ST. PETERSBURG, FL 33702

UNITED STATES

help@proptyholdings.com